Dave Snelling. Turn on and get connected. Am a little weary that if we recycle the kit that we might get billed for not returning it. Get the Hub ready by connecting the wires. I'm a residential customer with a typical 500mbps package. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. This may also be called Administration, History, or Logs depending on your router. Alternatively, contact CollectPlus for help sending your package. I didn't get any information about recycling old router. 0) This way, I will then be able. 06-05-2019 12:19. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. This latest future-proof WiFi. Superhub 5 its great 👍. I need to be 'connectable'. 255. If you can get Quickstart, you can choose one of two delivery options. Weve been with Virgin for YEARS. Check “Apply to all my networks” and click the Apply button. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Assuming your home network includes your own router put the 5 in modem mode. Step 4: Wait for all panel lights on your cable modem to become green on. These require a subscription and will only work if your old router allows custom firmware. Use an old router as a web server. Called 789 and was told to take it to the local dump. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the. 168. T he current list of equipment which needs returning which is -. $150 at Amazon. It will cost £25. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. 0. all set up and running. 0 routers (ARRIS TG2492), which among other things could be used to “ silently unmask ” the actual, ISP issued, IP address of Virtual. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. WiFi Max. Step 2: Wait at least 15 seconds. The guest Wi-Fi connection will have a separate network name and password. 1 router mode or 192. If everything is on static addresses get a router: if it's complex. The router is in the centre of the house. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. The advice was to recycle the old hub. There are four ethernet ports, three allowing for. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. This promotion means you won’t pay the usual setup fee of £35. My Virgin Media App. At this point I sent all my equipment back to virgin (2 tv set top box's and. How to Access Router Remotely Part 1: Turn On remote sharing Turning on remote sharing on the router is easy. How to set up a Virgin Media Hub. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Multiple set-top boxes and routers are accumulating in people’s houses. Unlocks superfast broadband in 500,000 buildings. All that being said and done, I'm now getting emails and text about sending the old hub back. Please help. Step 4: Wait for all panel lights on your cable modem to become green on. 1 is the correct address for the Hub in Router mode. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. You should use port 4 which is the 2. It informed me that you provided incorrect information, apologized, and had since collected the items. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. Click on the “Networking” tab. If so run the VPN software on it and connect the XBOX via it. But the part that says you should recycle some old items is wrong. As for your old Virgin TV box –we ask that you dispose of the kit in an environmentally friendly manner. Jhub24. This latest future-proof WiFi. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. Customer since 1993. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. The webpage usually list which items need returning, however it doesn't at present. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. This is the same situation with me. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. If you do want to invest in better equipment, you would need to get either a…. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. com, the comparison and switching service. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. Virgin Mobile package. No setup fee is available on all bundles, broadband & phone, and broadband only packages. co. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. They provide the functionality via the Websafe function linked above. The second method is to send an email to Virgin Media requesting a return kit. Select one of the three options below to find out what you can recycle at home or in your local area. A great router with excellent parental controls. Additionally, one in seven households has stored two or more obsolete boxes. Options. Reduced its carbon footprint by 7% in. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Go to solution. The honest truth is: no, Virgin WiFi does not have weak security. Step 4: Return or recycle your old Virgin Media router. 3. This latest future-proof WiFi. . 168. Virgin Media; My Virgin Media; Shop;. virg. They will be charged for not returning any rented equipment that VM want back. I've noticed high packet loss and latency ONLY when a torrent is active. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Hello, I recently moved into a rented property. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Back a step. I've restarted the router multiple times and. May 5, 2023. So I was sent the latest router which means I return the old router back in the same box the new one came in, as I have to return one of V6 TV boxes, can I return it in the same box as the router? (The email reminding me to return the router doesn't mention my V6 box on the items to return)What You’ll Need. In store only. I'm a Very Insightful Person, I'm here to share knowledge. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. This collection was made when there was a lot of. . Virgin Media has committed to carbon-neutral and waste-free operations by the end of. Options. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. A year since it launched its sustainability strategy, Virgin Media O2 has cut its carbon emissions by 29% against its 2020 baseline – the equivalent of nearly 150,000 car journeys from Land’s End to John O Groats. on 20-10-2022 20:53. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Take a look at your options below. Report the fraudulent caller. Virgin Media package. I closed my original virgin media account in late February 2022 approximately. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Luke showing test-ipv6. 100. The Super Hub 2ac looks almost identical to the Super Hub it replaces. Dave. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 Pro Hi, Today I received an email from the following email address eq-rtns-noreply@virginmedia. Update: Steve the virgin media guy came today and took the router. com/recyclingkit but this link. Do NOT reboot the Hub, just let it do it's thing. This means the Hub is switched on, but your WiFi has not been activated. The Hub’s IP address changes from 192. No setup fee. Click on the “Networking” tab. One option is to recycle it through a certified e-waste recycler. 5 months ago I was upgraded from Hub 3 to 5. The report, Dialling into 2020, also highlights how. Further exclusions & legal stuff apply. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. The power light at the bottom of the device is the only light that should shine if everything is working normally. Any advice you can offer would be great! Thank you. Note: This is separate from your My O2 account. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Joining in. Options. com/recyclingkit but this link does not work please advise. Here you’ll find all the help you need for Virgin Media related problems and issues. 13-12-2021 15:21. 0 on Trustpilot, though this is actually ahead of its closest competitors. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. The equipment must be in its original box, with all relevant accessories and paperwork included. Synology RT2600ac – 4x4 dual-band Gigabit Wi-Fi router, MU-MIMO, powerful parental controls, Threat Prevention, bandwidth management, VPN, expandable coverage with mesh Wi-Fi. I don't work for Virgin Media. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Red power light on the Virgin Media Hub 3. In the end, I took a punt and went with Amazon's Eero system. The best way to cancel Virgin Media is over the phone. The guy stated make sure to take to a local dump and not just dump in a normal bin. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Do i dispose of it at my local recycling centre. At least 30Mbps download speeds in every room or £100 one-off credit. Do: use the Connect app to run a super-intelligent WiFi home scan. which. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Then today i get an email asking to return it, well thats a bit hard now. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. 2019 performance. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. How do I open a port on my Virgin Media Hub 6? I have tried the TCP/UDP settings both inbound and outbound in the IP and Port Filtering section in the Hub settings, yet the port I need open remains closed upon a port scan. Some routers may immediately delete your router history logs so this step is not necessary. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. The advice was to recycle the old hub. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Virgin Media provides 4 different types of routers based on a similar design. AirPods. Got my new router sent out. Our product scorecard methodology has been applied throughout the development of new products. The research, released on the eve of Global Recycling Day,. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. I don't work for Virgin Media. About our broadband help and support page. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPS Push the white cable (from the old Hub) into the back of the new Hub. Contact your ISP. - The 5x hub is connected via optical cable, not coaxial. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Stand your ground when it comes to getting a good router, too. There are a few options for what to do with an old Vodafone router. Adapt it as a wireless bridge. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. Here you’ll find all the help you need for Virgin Media related problems and issues. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. How to change my Virgin Media or Virgin Mobile package by phone. 0 and BT scores 1. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. 0. We would like to show you a description here but the site won’t allow us. uk 7. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. My VM Router is is my office adjacent to hall. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. How to recycle a Virgin Media router. on 27-12-2022 12:09. You can ret. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 100. Back a step. Connect your devices to the new wireless. I received a text message stating that the collections team would pick up the equipment on a booked date . To run the scan, simply connect to your. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. If I get a new Hub5 then it sounds like the idea of using separate Router & putting new hub in modem mode is my only option if I want to keep my ring doorbell & cameras. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Eventually I got sent a returns box to return my old router, and was told Yodel. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. Y’all are right to be suspicious though!recycle-more. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. Locate the IP Address of your WiFi router, usually found on the Hub sticker. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Instead of buying a new network switch to. 5Gbps ethernet port. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. on 13-01-2023 12:13. Launched almost a year ago now, the redesigned Hub 3. Returning Virgin Media equipment. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. How does it. Recycling return old 3. 21/10/18 - 14:09 #5. The Virgin Media Hub 5 is a better router than the Hub 4. 1 in modem mode. 0. Chris. And now I'm getting chased up. You’ll then be able to use your same old phone to make. Should all be working. The router supports multi-gigabit speeds and comes with a 2. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Now all a sudden at 03. Steps For Changing Virgin Media WiFi Password. I would like to change the position of my router, from the front of my house to the back of my house. uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. First, check that your device is running the latest software as this might be causing the issue. The landlord scrapped it off and threw it away. Virgin Media has committed to carbon-neutral and waste-free operations by the. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. I'm a Very Insightful Person, I'm here to share knowledge. 168. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. This will include creating a new network name and password for the pod. co. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Guest Wi-Fi is a standard feature on many Wi-Fi. QuickStart, set up and connections. Available with M50 broadband or faster. Step 4: Return or recycle your old Virgin Media router. Find a recycling facility. I'm a Very Insightful Person, I'm here to share knowledge. D01 C9W8. They will be charged for not returning any rented equipment that VM want back. Preparing for Landline changeover to fibre. In your email, include your address, account number, area code, and other essential details. Step 2: Label your package. Hi, Just recently upgraded from Tivo 500GB box to TV360. 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. Customers can return. There are better routers, this has 4 antennas and does the job. Step 4. Plug the cables into the Hub. on 03-01-2022 18:08. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. If it didn't do so it would soon run out of addresses. Additionally, one in seven households has stored two or more obsolete boxes. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. This is a great idea if you want to implement VPN services, QoS, or any other performance WiFi features that you are after. If a reboot or reset occurred then Admin > info > System up time value should not correspond with that you would expect to see, i. If you’ve got a permanent red power light. co. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. Create a Protected VPN Browser. uk. I got a TP Link archer C80 on amazon. Go to Account settings, then Account details b. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. I moved to a new area that didn’t have Virgin Media available. Excludes broadband faults and broadband network outages. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. Thank you all for your help and support. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Netgear R6260. The advice was to recycle the old hub. I have cancelled my Virgin Media and have to return equipment. Account - Mobile. So far so simple. Click Clear All or Delete All. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). 11ax. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . co. Ethernet cable is faintly easy to hide. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. What's more, one in seven households has two or more old routers stashed away. Excludes broadband faults and broadband network outages. VM BB TV Landline. Then, drop it off at a Yodel store. 1 Kudo. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. (note: the coaxial cable will need to be unscrewed). Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. All the best. Go to 192. com, the comparison and switching service. Got my new router sent out. Unplugged router, etc. The office-supplies seller has a free electronics recycling program with a long list of categories. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Stay safe online. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. 1; Login with your username and password, default will be shown on.